Shipping policy

At PawQuirk, every personalized piece is made with care. Because many of our products are customized with your pet’s photo, name, or a personal detail, each order requires a short preparation and production time before it is shipped.

This Shipping Policy explains how order processing, production, delivery, and tracking work for orders shipped within the United States.

Where We Ship

PawQuirk currently ships to customers located in the United States only.

At this time, we do not offer international shipping.

Order Processing & Production Time

Most PawQuirk products are made to order.

After your order is placed, our team reviews your customization details, prepares the design, and sends the order into production.

Our standard processing and production time is usually 3 to 7 business days.

During busy periods, such as holidays, promotional campaigns, or high-volume sales periods, production may take slightly longer.

Business days do not include weekends or public holidays.

Estimated Delivery Time

Once your order has been produced and shipped, the estimated delivery time within the United States is usually:

7 to 15 business days after shipment

Delivery times are estimates only. Actual delivery may vary depending on the carrier, local delivery conditions, weather, holidays, or other events outside our control.

Total Estimated Delivery Time

Because our products are personalized and made to order, the total estimated delivery time includes both:

  1. Production time
  2. Shipping time

In most cases, customers receive their order within approximately 10 to 22 business days from the date of purchase.

Some orders may arrive sooner, while others may take longer during busy periods or if the carrier experiences delays.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.

Please allow a few days for tracking information to update after the shipping label is created. In some cases, tracking may show limited updates until the package is scanned by the carrier.

You can track your order using the tracking link provided in your shipping confirmation email.

If you do not receive your confirmation email, please check your spam, junk, or promotions folder.

Incorrect or Incomplete Shipping Address

Customers are responsible for entering the correct shipping address at checkout.

Please carefully check your address before placing your order, especially apartment numbers, street names, ZIP codes, and phone numbers.

If you notice an error in your shipping address, please contact us as soon as possible at:

hello@pawquirk.com

We will do our best to update the address before the order is processed. However, once an order has entered production or has been shipped, we may not be able to change the shipping address.

PawQuirk is not responsible for orders that are delayed, returned, lost, or delivered to the wrong address due to incorrect or incomplete information provided by the customer.

If a package is returned to sender because of an incorrect address, refusal of delivery, or failure to collect the package, additional shipping fees may apply to resend the order.

Delayed Orders

We understand how important your order is, especially when it is a personalized gift.

Although most orders are delivered within the estimated timeframe, delays can occasionally happen due to:

  • High order volume
  • Carrier delays
  • Local delivery disruptions
  • Weather conditions
  • Public holidays
  • Incorrect or incomplete delivery information

If your tracking has not updated for several days, this does not always mean the package is lost. Tracking can sometimes remain unchanged while the parcel is in transit between facilities or waiting for the next carrier scan.

If your order is significantly delayed, please contact us and we will help you check the latest available information.

Lost Packages

If your package appears to be lost, please contact us at:

hello@pawquirk.com

We will review the tracking information and help you find the best solution.

A package may only be considered lost after a reasonable investigation period with the carrier. If the package is confirmed lost, we may offer a replacement or another appropriate solution depending on the situation.

Delivered But Not Received

If tracking shows that your package was delivered but you cannot find it, please first check:

  • Your mailbox
  • Front door or porch
  • Reception desk or building office
  • Neighbors
  • Local carrier delivery point

Sometimes carriers mark packages as delivered shortly before the actual delivery is completed.

If you still cannot locate the package after checking these options, please contact the carrier directly and reach out to us with the details.

PawQuirk is not responsible for packages marked as delivered by the carrier, but we will do our best to assist you.

Multiple Items in One Order

If your order includes multiple items, they may occasionally be shipped separately depending on product type, production time, or warehouse availability.

If this happens, you may receive more than one tracking number.

There is no additional shipping cost if your order is split into multiple shipments.

Personalized Products

Because PawQuirk products are often customized specifically for each customer, production begins shortly after the order is placed.

Please make sure your customization details are correct before submitting your order.

This includes:

  • Pet photo
  • Pet name
  • Engraving text
  • Product variant
  • Size
  • Color
  • Shipping address

If there is an issue with your customization details, please contact us as soon as possible.

Contact Us

If you have any questions about your order, shipping status, delivery estimate, or tracking information, please contact our support team:

Email: hello@pawquirk.com
Business Name: AMVRN GROUP LLC
Address: 2695 Post St, Suite 1096, Jacksonville, FL 32204, United States
Phone: +1 786 968 7891

Our support team will be happy to assist you.