Refund policy

At PawQuirk, many of our products are personalized and made especially for each customer using custom details such as a pet photo, pet name, engraving text, size, color, or product variant.

Because personalized products are made to order, we are not able to accept returns or cancellations for reasons such as change of mind, incorrect details submitted by the customer, or ordering the wrong item.

This Refund Policy explains when a replacement, refund, or other solution may be offered.

Personalized Products

Most PawQuirk products are customized specifically for each customer.

For this reason, personalized items cannot be returned, exchanged, or refunded unless the item arrives damaged, defective, incorrect, or there was an error on our side.

Please carefully review all customization details before placing your order, including:

  • Pet photo
  • Pet name
  • Engraving text
  • Size
  • Color
  • Product variant
  • Shipping address

Once your order has been submitted, production may begin quickly, and changes may not always be possible.

Cancellations

If you need to cancel or modify your order, please contact us as soon as possible at:

hello@pawquirk.com

We will do our best to help.

However, because personalized items are made to order, cancellations or changes are not guaranteed once the order has entered production.

If your order has already been produced, packed, or shipped, we will not be able to cancel it.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered due to an error on our side, please contact us within 7 days of delivery.

To help us review your request, please include:

  • Your order number
  • A clear description of the issue
  • Photos or videos showing the damage, defect, or incorrect item
  • A photo of the packaging if the item arrived damaged

Once we review the information, we may offer one of the following solutions depending on the situation:

  • A replacement item
  • A partial refund
  • A full refund
  • Another appropriate solution agreed with our support team

Customer Errors

PawQuirk is not responsible for errors submitted by the customer during checkout or customization.

This includes, but is not limited to:

  • Incorrect pet name
  • Incorrect engraving text
  • Low-quality or wrong photo uploaded
  • Wrong product variant selected
  • Wrong size or color selected
  • Incorrect or incomplete shipping address

If you notice an error after placing your order, please contact us immediately. We will try to update the order before production begins, but we cannot guarantee that changes will be possible.

Change of Mind

Because personalized products are made specifically for each customer, we do not accept returns, exchanges, or refunds for change of mind.

This includes situations where:

  • You no longer want the item
  • You ordered the wrong product
  • You selected the wrong size or color
  • You changed your mind after production started
  • You do not like the customization details you submitted

Non-Personalized Items

If your order includes a non-personalized item, it may be eligible for return depending on the condition of the item.

To be eligible, the item must be:

  • Unused
  • In its original condition
  • In its original packaging
  • Returned within 14 days of delivery

Please contact us before sending any item back. Returns sent without prior approval may not be accepted.

Customers may be responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item caused by our error.

Return Shipping

If a return is approved, we will provide return instructions by email.

Please do not send any item back without contacting us first.

If the return is due to customer preference, incorrect selection, or change of mind for an eligible non-personalized item, the customer is responsible for return shipping costs.

If the return is due to a damaged, defective, or incorrect item caused by our error, we will provide an appropriate solution, which may include a replacement or refund.

Refund Processing

If a refund is approved, it will be processed to the original payment method.

Please allow several business days for the refund to appear on your bank statement or payment account. Processing times may vary depending on your bank or payment provider.

Shipping fees, if applicable, may not be refundable unless the refund is due to an error on our side.

Lost or Delayed Orders

If your order is delayed, please first check the tracking information provided in your shipping confirmation email.

A delay does not automatically qualify for a refund, especially while the package is still in transit.

If tracking shows no movement for an extended period, please contact us at:

hello@pawquirk.com

We will review the tracking information and help determine the next steps.

If the carrier confirms that the package is lost, we may offer a replacement or another appropriate solution depending on the situation.

Delivered But Not Received

If tracking shows that your package was delivered but you cannot locate it, please check:

  • Your mailbox
  • Front door or porch
  • Reception desk or building office
  • Neighbors
  • Local carrier delivery point

If the package still cannot be found, please contact the carrier directly and reach out to us with the details.

PawQuirk is not responsible for packages marked as delivered by the carrier, but we will do our best to assist you.

How to Contact Us

For refund, replacement, or return requests, please contact our support team:

Email: hello@pawquirk.com
Business Name: AMVRN GROUP LLC
Address: 2695 Post St, Suite 1096, Jacksonville, FL 32204, United States
Phone: +1 786 968 7891

Please include your order number and any relevant photos or details so we can help you faster.